The centre fits low cost limbs and braces for patients who travel far to reach it, yet every appointment, consultation and sale lived in a paper register.
Staff could record a visit but not retrieve it, so returning patients started over. Sales were never aggregated, so the centre couldn't forecast demand for limb sizes or see where time was lost. Oversight depended on whoever last read the registers.
The contract began with an assessment of how BLBC actually worked, and released the platform in stages so staff met it early and shaped it before handover.
Documented every step of the centre’s operation, from the moment a client arrives to the point a limb is delivered and paid for, and turned it into a written requirement set signed off by BRAC.
Process flows for the core functions, interface and dashboard samples, and a phased implementation plan for a live centre that could not stop taking patients.
A first working version released to a limited group of HNPP users with manuals and release notes, so gaps surfaced against real workflows rather than assumptions.
The full module set opened to centre users, with corrections driven by what they hit in daily use and updated documentation at each cut.
A training plan and manual for BLBC personnel, then a supervised dry run of live operations, with staff trained to handle first line support themselves.
Final user manuals, a software playbook for future development, and a defined after sales and expansion path. Intellectual property sits with BRAC.
After go live the engagement continued as support: corrective fixes, adjustments as the centre’s process changed, and a second line behind the staff trained to handle first line requests.
Registration, treatment, sales, stock and accounts now run through one system, and management reads performance from a dashboard instead of a register.
A centre serving patients who travel far and pay little cannot afford a system that forgets them. The brief was automation; the point was continuity of care.
Engagement note, weLabs delivery team
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